Refund Policy

Thank you for using thinktank.lk. We value your satisfaction and strive to provide you with the best knowledge and research experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

 

Refunds

Once we receive your notification and identified that there was a billing error or duplicate payment, we will notify you of the status of your refund and we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any other charges may have incurred during the initial purchase.

 

You may cancel the subscription at any time (if any) and only the used document/book, payment for agreed time period may be charged.

 

Non-Returnable Items

Certain payments are non-refundable. These include:

• Promotions
• Downloadable articles/book products
• Personalized or custom-made API’s
• Consumed data credits or used API’s

In the unfortunate event that your required service not received as we propose/ promote or describe please contact us immediately. We will arrange a replacement or issue a refund, depending on your preference and service availability.

 

Processing Time

Refunds and exchanges will be processed within [3] business days after we receive your notification. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

 

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.